Shipping Policy

Effective Date: Jan, 2025

At Tech Gadget Sdn Bhd, we are committed to ensuring that your orders are delivered in a timely and secure manner. This Shipping Policy outlines our delivery methods, timelines, fees, and related information to help you understand how we process and ship your purchases.

1. Shipping Coverage

We currently offer shipping within Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah & Sarawak). For international shipping inquiries, please contact us directly before placing your order.

2. Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Processing delays may occur during peak seasons, promotional events, or due to unforeseen circumstances.

3. Delivery Timeframes

Estimated delivery times after processing:

Please note: Delivery times are estimates and may vary due to courier schedules, weather, public holidays, or remote area access.

4. Shipping Fees

Shipping charges will be calculated and displayed at checkout. Fees are based on:

• Delivery location

• Package weight and dimensions

• Shipping method selected (if multiple options are offered)

We may offer free shipping promotions from time to time, which will be clearly advertised on the website.

5. Courier Partners

We work with reputable courier service providers such as J&T Express, Pos Laju, Ninja Van, and others to ensure safe and timely delivery.

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your parcel’s progress.

6. Delivery Issues

If your package is delayed, missing, or arrives damaged:

• Contact us at admin@techsgadget.online or +60 10-279 2643

• Include your order number and tracking number (if available)

• We will assist in resolving the issue with the courier as quickly as possible

We are not liable for delivery delays caused by external factors beyond our control, but we will do our best to support and assist you.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before completing your order.

• We are not responsible for failed deliveries due to incorrect or incomplete addresses.

• If an order is returned to us due to delivery failure, additional charges may apply for re-shipment.

8. Self-Pickup (If Applicable)

Self-collection is available from our main office. Please contact us in advance to schedule a pickup time.

Pickup Location:
E-06-01, Menara Suzecap, Gateway Mall,
2, Jalan Kerinchi, Pantai Dalam,
59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

9. Contact Us

For any questions related to shipping, please contact our support team:

Tech Gadget Sdn Bhd
📧 Email: admin@techsgadget.online
📞 Phone: +60 10-279 2643