Effective Date: Jan, 2025
At Tech Gadget Sdn Bhd, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely satisfied with your order, we’re here to help with a fair and transparent return and refund process.
1. Eligibility for Returns
You may request a return under the following conditions:
The item was purchased directly from techsgadget.online
The return request is made within 7 days of the delivery date
The item is unused, in its original packaging, and in resellable condition
All accessories, manuals, and warranty cards must be included
The product is not a non-returnable item (see Section 6)
2. How to Request a Return
To initiate a return:
Email us at admin@techsgadget.online with:
Your order number
The item(s) you wish to return
Reason for return
Our customer service team will respond with return instructions
Pack the item securely and send it to the return address provided
Please do not return any items without prior authorization from our support team.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect due to our error.
We recommend using a trackable shipping service. Tech Gadget Sdn Bhd is not responsible for items lost or damaged during return transit.
4. Inspection & Approval
Once we receive the returned item:
It will be inspected within 3–5 business days
If approved, a refund or exchange will be processed
You will be notified via email regarding the outcome
5. Refund Process
Approved refunds will be issued via the original payment method within 7–10 business days of approval.
Please note:
Shipping fees are non-refundable
Refunds may take additional time to appear, depending on your bank or payment provider
6. Non-Returnable Items
We do not accept returns on the following:
Items marked as “Final Sale”
Opened software, memory cards, or storage devices
Used earphones, headphones, or wearable tech for hygiene reasons
Products damaged due to misuse, negligence, or improper installation
7. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Include photos or videos clearly showing the issue
We will arrange for a replacement, repair, or full refund depending on the case
8. Warranty Claims
Some products may be covered under manufacturer warranties. For such items:
Warranty coverage and duration will be stated on the product page
Warranty claims must be made in accordance with the manufacturer’s policy
We may assist in facilitating claims where possible
9. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our support team:
Tech Gadget Sdn Bhd
📧 Email: admin@techsgadget.online
📞 Phone: +60 10-279 2643